In this eLearning, learners will examine the components that make a conversation difficult and identify initial steps in approaching, conducting and engaging within a difficult conversation.

Course Content Disclaimer

This course was developed using a combination of existing training materials and artificial intelligence–assisted tools.

In addition, some lessons may include optional AI-generated voice narration. Learners may choose to listen to the audio or read the content directly on screen.

All materials have been reviewed to ensure they align with the intent of the original training. However, if you notice any inaccuracies or areas that could benefit from clarification, your feedback is welcome and appreciated as we continue to improve the learning experience.